ROVSUN SF413-23A 23 Inch W Electric Fireplace Insert Log Set Heater Black

Returns/Cancellations
Our returns/Exchange policy lasts 30 days. If 30 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please contact us for any return question within the 30 days.

To complete your return, we require an order number and email for proof of purchase.

To start a return, you can contact us at support@rovsun.com. If your return is accepted, we’ll send you a return shipping label（Prepaid）, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Email：support@rovsun.com
Address: 703 Bartley-Chester Rd，Flanders, NJ 07836

Return Procedure
1. Contact the customer service supporter of Rovsun, explaining why you want to return the products.( Provide us with related videos or photos if you think it is an unsatisfactory product.)
2. Our customer service supporter will send RL to your email.
3. Print the RL out and send back the original package within 30 days. Otherwise the RL will become invalid.
4. Rovsun would process the refund in 2 days. It may take 5-7 business days for you to receive the refund from the bank.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

When we will process the refund
1. We would refund you in 2 days if the products haven't been shipped out; if the products are already on the transportation, we won’t begin to refund until we receive and examine the returned products.
2.The refund will automatically be applied to your credit card or original method of payment, within a certain amount of days.

How much we will refund
1. We will fully refund when there is quality problem or mistakes caused by us such as ship the wrong product,damage, etc.
2. We will only return 80% if you return it for personal reasons such as you chose the wrong prouct, you don't need the product any more etc.
3.The order can be cancelled for free if it hasn’t been shipped.

Below situations will charge shipping fee for returning and resending:
1. You cancel the order when the package has been shipped.
2. You refuse to receive the package when it arrives other than the reason that the package is seriously damaged during shipment.